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Free trials
What a trial includes, and what happens when it ends.
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A trial is the real product, not a cut-down version of it. You send real documents to real recipients, they sign them properly, and everything you produce during a trial, including the signed PDFs, the certificates of completion and the audit trails, stays yours afterwards. The trial terms are on the pricing page.
What you get
The allowances and capabilities of the plan you are trialling, on the same meters as everyone else. Settings › Billing & plan shows what you have used under Usage, and Available plans below it sets out what each tier carries, with yours marked as current. See What each plan includes.
The Current plan panel at the top of that screen carries a badge showing you are on a trial. If your trial has an end date and a card already attached, the same panel states the date it runs until and that this is when the first charge is taken.
Choosing a plan
You do not have to wait for a trial to run out. The plan grid on the billing screen works throughout, so you can move onto a plan whenever you have decided. See Upgrading, downgrading and cancelling.
Where a trial has an end date and a card, cancelling before that date in Cecur Home means nothing is charged.
What happens when a trial with an end date passes
The account becomes read-only rather than being switched off, and this is the part worth understanding before it happens.
Read-only means you can still sign in, open everything you have sent, and download every signed document, certificate and evidence pack you have. Nothing is deleted. What stops is sending: new documents for signature, new proposals, and changes to your settings are all refused until a plan is chosen.
Choosing a plan lifts it, and you can send again. Billing and raising a support ticket both stay available while an account is read-only, deliberately, so neither route out is ever closed to you.
Two things about the timing are worth knowing. The change is made by a scheduled job rather than at the stroke of the deadline, so it takes effect shortly after the date passes rather than at a particular minute. And you are emailed in advance, more than once, so the date should not arrive unannounced.
What your recipients see
Nothing changes for them. Anyone already part-way through signing a document you sent can finish it, and a signing link keeps working, because a recipient's ability to sign never depends on the sender's billing.
Trials without an end date
Not every trial is dated. Where yours has no end date, no deadline is scheduled and nothing will lapse on its own: the plan grid stays available and you move onto a plan when you are ready.
If you are not sure which of the two you are on, the Current plan panel is the place to look, and if it does not say, ask us rather than guessing.
Making the trial tell you something
The most useful thing to do with a trial is send the work you would actually send: your real engagement letter, to a real client, with the fields where you really want them. Then read the Usage panel at the end of it. That figure, rather than an estimate made at the start, is what tells you which plan you want.