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Allowances, and what happens when you reach one
How your monthly allowance is counted, and what to do if you run out.
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Your allowance is the figure on Settings › Billing & plan, under Usage. Each meter shows what you have used against what your plan allows, so that panel is the answer to "how many have I got left" rather than anything you need to work out.
The meters
- Envelopes this period. An envelope is a document you sent for signature together with everyone who has to act on it, so a contract going to three signatories is one envelope, not three.
- Webhooks. How many webhook endpoints the account has set up, against the plan's total.
Team members and templates are unlimited on every plan, so they have no meter: invite as many colleagues and keep as many templates as you need.
What "this period" means
Your billing period, not the calendar month. If you are billed on the twelfth, you are counted from the twelfth. The Current plan panel above the meters shows when the current one renews.
What counts, and when
Envelopes are counted when you send, not when you create. Drafts are free, duplicating one is free, and deleting a draft is not a refund because it never cost anything. Sending is the moment the meter moves.
A document you sign on the Self sign screen does not count. Nothing went to anybody, so nothing comes off your allowance. It still gets its own audit trail and certificate of completion. Ticking I am one of the signers on an envelope you are sending to a client is a different thing, and that envelope is counted, because you sent it.
When you reach one
The action is refused with a message naming the figure, for example that you have reached your envelope limit for this billing period. Nothing else changes: you can still sign in, open everything, download everything, and anyone already part-way through signing a document you sent can finish it.
The remedy is to move to a plan with more room, which you start from the same billing screen, or to add a booster pack if this is a busy month rather than a new normal. See Upgrading, downgrading and cancelling and Booster packs below.
The meters reset at the start of your next billing period. If you are close to a limit two weeks in, that is worth knowing before the month you would rather not run out in.
Booster packs
A booster pack adds envelope credits to your account without changing your plan. It is bought once, on any plan, from Settings › Billing & plan, in a choice of sizes. Your monthly allowance is always spent first, so a booster is only drawn on in a month that goes over.
Booster credits never expire, so there is no pressure to use them up. They stay available for as long as your account is on a paid plan. If the account moves to a plan a booster does not apply to, or the subscription ends, the billing screen says your boosters are not active: nothing is lost, and they are available again when you return.
When your account holds a booster, a Booster packs panel appears on the billing screen directly under Usage, showing the envelope credits available and what is left of each pack you hold.
Other limits worth knowing
Documents you upload have a maximum size, and a bulk send run has a maximum number of recipients. See Which files you can upload, and how large and Sending the same document to many people.
Your own account's figures are on the billing screen; the published comparison across plans is on the pricing page.